6/10 Okay
Dr. Karen R.
24 December 2024
Liked: Check-in, communication, location
Disliked: Listing accuracy
Choose a different place, not what they advertized
The management people are very nice, but we showed up with a large family group to this 8 bedroom 7 bathroom unit that we had booked a couple of months before. (They graciously let us change the date due to a serious medical incident). They told us there was a new owner, and they had to wait for responses to their calls to resolve the issues. There was no wi-fi even set up, which meant the TVs didn't work. There was not even an extra garbage bag to use, we had to go out and spend close to 400 the first day just getting things like toilet paper, paper towels, dish washing soap, etc. There were extra pillows in the closet, but no pillow cases; so we had to buy pillow cases! One of the bathrooms didn't even have a toilet paper roll, and there wasn't an extra roll in the house. When we have booked vacation rentals in the past, we've had all of the necessities to take care of the house provided. There were no cleaning supplies at all, and not even basics like salt and pepper. We had to have the repair guy come the first day, he fixed 4 or 5 things, but there were many more we could have requested.We've stayed in vacation rentals all over the world, but never have had an experience quite like this one.
Dr. Karen R.
Stayed 5 nights in Dec 2024
