Check-in process: We were arriving on a holiday, Shannon worked with us to get the key to us, and it went smoothly.
Cleanliness: Completely clean, nice decor - typical Florida beach vibe.
Amenities: the kitchen was well stocked with a few surprises - it even had a spice rack which is so nice when you want to cook for yourself. Coffeemaker is a Keurig - the basic flavors both decaf and regular all stocked. We stopped at the nearby grocery and got a few special ones for ourselves, but that was just personal taste. All appliances newer and it great working order. The bed (we stayed in the Master) was comfy - my only complaint was the pillows were a bit flat, but my BF said they were fine, so maybe i am just picky. ;) The towels and linens were new and plentiful. Nice shampoos and soaps, essential when you are a forgetful traveler! A/c worked well, the place was very comfortable. Loved the books all around the place - such a nice touch. We didn't bring our dogs since we flew, but the owner even had nice amenities for pups! Two dog bowls, a leash, dog bed, and even "doggie bags" to clean up after your pooch. TV had Roku, had apps such as Netflix already logged in, others we just logged in using our own accounts. I would suggest perhaps a guide on TV usage, as every TV works differently these days. We didn't have a problem, but i could see less techie folks being a bit puzzled.
Location - right around the corner from Melbourne Beach Supermarket, great little store with an amazing deli. Plenty of little restaurants and cafes in walking distance, not to mention Sand on the Beach - great bar for a nightcap (go early during turtle season, they are right on the beach and have to close at 9pm to make sure turtle babies don't get confused!). Quiet neighborhood, seemed very safe as well.
All in all, we really loved the place. We have family in the area, and will put this on the top of our list to rent again. Thank you for the wonderful hospitality, Shannon - you are doing a great job!