We booked this home months in advance, and then added a day to our stay a week in advance. We arrived 10:30pm Sunday night, after 12 hour car ride with 2 small children, to an absolutely filthy house. Dirty countertops, all bedrooms were a mess, dirty sheets on the floor, bedding on the floor, soiled towels in the hallway, hair in the bathroom sink, countertops and showers, the living room furniture pillows were on the floor and soiled carpets. It was a vacation nightmare. I called Mike (owner), who admitted the miscommunication on his part with the cleaning staff, but then went on to suggest it was my fault for adding a day to our stay. He agreed to a cleaning credit for the inconvenience of us having to stay in a filthy house, as well as having to drag our children to Walmart at 11pm to purchase cleaning supplies, only to then stay up until 1am cleaning up the mess so we could "rest in comfort". It has been two weeks since our stay in Florida, NO RESPONSE FROM THE OWNER regarding this major inconvenience.
I've stayed in many homes listed on VRBO, all over the U.S., and NEVER had this happen before. The cleaning person did come the next day, but after seeing the house in that condition, we didn't feel comfortable the entire stay.
Hopefully this won't happen to anyone else, but if it does, don't expect the owner to keep his word.