8/10 Bueno
Audrey M.
7 de oct de 2024
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, llegada y comunicación
Ocean waves
The house was on the beach where you could hear the waves day and night. I believe our problem was mostly with the rental company. We found a site that said dogs were free but once called they said it was an error and that there is a dog fee. The site was then taken down. Then we asked about only charging one pet fee since our 2 dogs weighed 10 lbs together and they said no. We found dog hair in the beds,peanut shells and a dart in the comforters, dead bugs in kitchen and bathroom. Live ants in the kitchen. Was told EVERYTHING was an added cost…grill, chairs,linens etc. When I was booking the home, it said check in was at 4 pm and off season was 3pm. I called the day before to verify the time of arrival because the email that was sent said something totally different. Then the office told me that check in could be as late as 6pm and they would let us know when we could check in the day of. Very hard to plan a time to leave when you are given 3 different times that could be a possibility. Guess what? We left an hour later to make sure we could arrive and still enjoy the day we paid. Never received the text that I was told the day before I would receive. I had to call the 24/7 number and waited for a return call. But what was very disheartening was that they threatened you in charging you for everything if it wasn’t right. You WILL BE CHARGED if you enter the house without a text saying it’s ok and leaving on time,linens n deck furniture not right etc etc. loved the elevator!
Audrey M.
Se alojó 7 noches en septiembre de 2024
