2/10 Terrible
Delanae D.
5 January 2025
Disliked: Cleanliness, check-in, communication, listing accuracy
Not worth it
Where to start we do these vacation properties every year for the last 20 years. So we are experienced this was the worse experience we’ve had. The problems were as follows, to list a few, not wasting a lot of time here. Hot tub did not work Furniture was falling apart and unsafe Bed sheets had stains on them Thermostat was reset to 85 every time we come homeSomeone was coming in the house while we were gone to the parks Calling Vacasa with a complaint is like trying to call to get help with an Allibaba product. they just give you the run aroundSecurity guard was a smart ass The house has termitesThe sliding glass door doesn’t lock and is put in back wards All the shower doors are put in backwards also so they all leak on the floor when your showeringIf you want a good vacation don’t go to champions gate and don’t book with Vacasa.The closets wall had broken furniture.My son in law described it as a frat house vacation property.Dish washer doesn’t work right Washing machine has rust on it that will stain you clothesThere is a grill but it was missing the heat defused and was dirty we didn’t want to risk it so we ordered out almost every mealThe oven only has 1 rackThe front door has a 10 digit code but you can walk-in through the pool area we set furniture in front of the screen doors to slow intruders
Delanae D.
Stayed 8 nights in Dec 2024
