4/10 Poor
Mustafa A.
20 Oct 2024
Liked: Check-in, location
Disliked: Communication, listing accuracy
Misleading title, this is a hotel
We were looking for a suite style room for our family. This is NOT a VRBO condo property. This is actually a hotel room at Staybridge Suites. This hotel was under major renovations at the time of us staying. The room itself was fine and as pictured but everything outside of the room was under construction. There was loud construction all day, paint fumes everywhere that entered our rooms and the pool and spa were closed, despite this VRBO advertising this in the title. I contacted the VRBO host who at first directed me to talk to the hotel receptionist and not them. I ended up talking to VRBO customer support who helped cover alternative accomodations due to the misleading representation it still overall switching locations was very inconvenient.
If there was no construction and paint fumes and the pool was open, we wouldn't have complained but given that, we were glad we ended up talking to VRBO support.
If you are looking for a suite in a hotel, then I would advise just booking straight through the hotel property.
Mustafa A.
Stayed 3 nights in Oct 2024
