4/10 Huono
Carol R.
19.4.2025
Hyvää: Siisteys, sisäänkirjautuminen ja sijainti
Huonoa: Viestintä ja listauksen paikkansapitävyys
Disappointed in this property
From the first day, Thursday, we had no television, and the freezer was not working properly. The ice maker was totally jammed into a solid block of ice. Not working.We bought ice cream and it was nearly liquid when we went to eat it. The metal between the two doors was HOT to the touch! We contacted the concierge, we told her we needed a new refrigerator. A repairman came out and said something in the back was clogged with dirt!We did a food shop on Wednesday and when we went to make dinner on Thursday the refrigerator had frozen all our fruit ,vegetables, and other items.I can provide a list of all the food we had to discard.We reported this latest problem to the concierge on Thursday, telling her we expected to be reimbursed for food. She had us take a picture of the thermostat on the refrigerator, which we did. This was a day after the repair to the freezer.We never heard a word back as of our departure on Saturday.This was advertised as a “Luxury Condo”, we paid 6,600.00 and didn’t have TV until our vacation was half over. We didn’t have a properly functioning refrigerator/freezer for our entire stay.Also the microwave was duct taped together.We expect some compensation for our lost food, lack of properly working amenities. Also some compensation for the amount of time dealing with repairmen, technicians and reporting problems to the concierge. It was all very frustrating. Not the vacation we expected.
Carol R.
Yöpyi 9 yötä huhtikuussa 2025
