2/10 – Ungenügend
Brandon B.
29. Dez. 2024
Gut: Kommunikation
Verbesserungswürdig: Check-in und Genauigkeit des Onlineauftritts
Do not stay here
This was a horrible experience and uncomfortable stay. They don’t allow you to check in until 4:00pm and there was not light left on outside for us to see to get in the door. The key pad didn’t work and I had to immediately bother the host. He was responsive. When we entered the unit it smelled of cigarette smoke. There were broken blinds in the living room. There were missing light bulbs in the living room and bedroom. There were no bedside tables in the bedroom and no pillows to sleep on. This unit needs a few more furnishings and lamps to make it more cozy. Definitely not VRBO ready. We ended up checking out a night early and when we stripped the sheets off the bed like instructed the mattress cover was filthy and stained. We paid a significant cleaning fee and the unit was not up to par. I did reach out to host to ask for a refund and provided pictures of what we found in the unit. The host unfortunately deemed it to not be a refundable situation. I would definitely not stay here again. The pictures that are online are definitely not how the unit was when we arrived. The host informed me that before we checked in someone had been staying there for 4 months. In that case as the host you should go and check the unit to make sure it is ready for the next guest.
Brandon B.
Aufenthalt von 2 Nächten im Dezember 2024
