6/10 Okay
Angela S.
13 Apr 2025
Liked: Cleanliness, check-in, location, listing accuracy
Family Vacation
We had a good stay at property. House was as described in listing and in reviews. Great location. Upon arrival at house we did encounter issues with air conditioning that leaked both into upstairs carpet in multiple rooms and dripped into master bathroom and closet on first floor. This didn’t stop until air finally broke completely. Response was good through VRBO app but not with property manager who was the recommended contact as he did not respond to any messages sent. It would have been beneficial for a daily update on status so we didn’t have to outreach so frequently. Someone was onsite every day of our stay to work through air conditioning issue but didn’t assist with cleaning up any of the soaking wet carpets until late in week (Thursday I believe) or ceiling water dripping which caused us to use multiple towels and extra laundry. There was a great community area that we utilized as well. Pool and hot tub were great as were the outdoor area around pool. Grill was not included in cost of rental (extra 65 per week) which we haven’t encountered this as an extra charge in our other VRBO rental but worth noting for others who may not realize it is separate charge. Our owner did allow us to use this without charge due to inconvenience of air/water issues. Overall the house and area were as expected. We just had unfortunate timing for air/water issues that created issues with our stay.
Angela S.
Stayed 6 nights in Apr 2025