The property has potential, but it was not guest-ready. Outdoor areas were cluttered with old furniture, toys, and broken items. The garage and fridge had personal belongings, and broken baby-proofing was left throughout.Inside, TVs and sound systems were unplugged or miswired. Help was minimal, we were told to check manuals or wait days for a technician. One issue wasn’t acknowledged for two days, by which point someone in our group had fixed it.We booked this home after careful research, confirming key details with the host beforehand, including that the pool would be open, heated, and fenced. He provided written confirmation.Upon arrival, the pool was closed, not heated, and had no fence, with no warning. When we asked, the host was rude and dismissive, claiming “all pools in the Hamptons are closed until May” and denying his previous messages before later backtracking.The 5th bedroom/office had no duvet, so we had to buy one. Also, large portable AC units in each room, not shown in the listing, taking up significant space. The home has good features and could be a great rental with better care, but our experience with the host was very disappointing.Additionally, after reporting our concerns to VRBO, Christian responded with false claims of mess. We left the home spotless - trash removed, dishes done, towel load started - but he refused to provide any evidence.We rarely leave negative reviews, but we hope this helps future renters make an informed choice.