Let me begin with the fabulous host, Shauntelle. She contacted me via email and checked in several times before our arrival. Shauntelle granted my request for an early check-in AND a late check-out! In addition to extra towels, blankets, etc., she also suggested additional items that my family could use, such as beach chairs, a canopy, and umbrellas. She's a mind reader! On the day of our arrival, Shauntelle video-called and explained, in detail, all the house's amenities. She was easy to get a hold of anytime and quick to respond.
Regarding the VIP service my family received, we had only booked the bottom floor of the property; however, we ended up with both floors! We were celebrating my husband's 50th birthday, and my sister, brother-in-law, and baby showed up by surprise. They had booked a room in Laguna Beach, but because our family did not want them to leave, I asked Shauntelle if the upstairs was available. She called me immediately and offered the upstairs at no additional cost! We were so lucky that no one had booked the upstairs during our stay.
Lastly, this house is beautiful, with breathtaking views from the upstairs balcony. It is right on the boardwalk and a few steps to the ocean, where you can hear the strong waves. This house is also conveniently located to shops, restaurants, and outdoor activity rentals.
We cannot thank Shauntelle enough for giving my family one of the most memorable experiences of our lives. We plan to return and hopefully soon.