4/10 Poor
Dennis
10 Apr 2025
Liked: Check-in, listing accuracy
Disliked: Communication
Disappointing
We booked this apt from April 1 through April 6. We have a mixed review: We vacated the property after three nights. On the positive side, the apt is nice-sized – more spacious than we expected. The building had excellent security. We had a great view of Alameda Park. The owner provided apples & coffee for us.The negative: I was awakened in the early morning hours each night with itchy bites in various places (joints, back, arm). On the third night it was so bad that I took a shower and slept the rest of the night on the couch. We found no evidence of any infestation, but researching the Web, we ruled out fleas and mosquitoes. We found a new place to stay for our last two nights in Mexico City. I just want to add that this was the first time this has ever happened to me. We notified the manager that we were leaving; they informed us that they had the apartment inspected and found no evidence of infestation.Another source of frustration was our communications with the property manager. For example, we were unsure whether we had paid our account in full prior to traveling to Mexico City; multiple inquiries to clarify this were either not responded to or were responded to slowly without really answering our question. Later, once a supervisor got involved, communication improved considerably.All in all, we really do think this is a nice apartment at a good price. But issues with unexplained bites and poor communication were disappointing, to say the least.
Dennis
Stayed 5 nights in Apr 2025
