Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
our experience was the least appealing of all the many years we have stayed at the oak square. When we arrived because we were early I went to the front desk to see if we could check in. It was closed, so i went to the room. The code worked and when I went in, the room was nasty, uncleaned. We decided to go to lunch and come back. At 3pm, our room was not ready. It was being cleaned. So we waited awhile and finally got in. We paid to start at 3 pm, this was wrong. No remote for bedroom tv, and i assume i would have had to go to another location to get that. That is not acceptable for me to have to chase down items. Also, wanted to use outdoor pool but it had not been cleaned and was not satisfactory. The next day, someone came to clean it. My daughter did call the number and leave a message of all the concerns but no return call ever came. all of this was ashamed that it happened but it is true. We have no plans of stopping to visit the smokies but we do feel we were slighted on this one. Someone should of returned our call, and having someone on site makes way better sense. I mean, why should we have to take a ride in our car to get more towels if we needed.