2/10 Terrible
Jodi C.
27 ago. 2024
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
Warning - Do not rent!!!
Panhandle Getaway and the owner of this unit are very dishonest. When we arrived the air conditioner upstairs and downstairs were not working. They had brought in a window unit for downstairs and fans for upstairs. Our unit downstairs never got under 80 and the one upstairs read 85 the whole time. When we called about this, Stacey, the maintenance director, promised for three days to send someone out. She never did because obviously they knew it was not working. They said they told us upfront the unit could get warm in the summer months. I don't think anyone would classify 85 degrees as warm. As my husband looked at the unit he noticed it had a lot of dust and it was obvious it had not been working for awhile.
Karen, the operations manger, told me the only thing she would do is let us leave early and get a refund. She said finding another unit for us to move to was not an option. We did have to leave early. Once home, I have tried for two weeks to get in touch with anyone who can help with our refund. NO ONE will return my call.
DO NOT rent from this unit or Panhandle Getaway.
The other units at Cabana Club are not managed by Panhandle.
Jodi C.
Se hospedó 5 noches en julio de 2024