2/10 Terrible
Meghan J.
Jan 31, 2025
Liked: Location
Disliked: Listing accuracy
No Hot Water… No Refund. Once in a lifetime vacation ruined
We booked this property because our family from multiple countries wanted to be together on this once in a life trip. When we arrived we were informed that one of the showers was not working. We thought that stinks but ok. Our guests arrive from Poland & there is no hot water. We follow the instructions given & wait. We get home from a day of exploring & another bathroom ceiling in leaking, water everywhere. It dripped all night. We message the host right away. They say we need to leave the property for them to fix the leak & they will fix the hot water also. When we arrive back home the ceiling is fixed but there is still no hot water. The host sends a repair man again, says they fixed it & to wait 3 hours. We check the water again & there is still no hot water. Some of our guests have not showered since Wednesday when they started traveling. It is now Friday! We are still patiently waiting & by Friday night it is still not fixed. The host sends a repair man again, still no hot water. On Saturday morning there is still no hot water so we move out to another hotel. Apparently by 5:28pm on Saturday there is hot water. The property owner declined to give us any refund at all. The whole situation felt like a scam, we found other reviews outside of VRBO that said this property does this often and refuses to refund. Do not stay at this property, they seem nice but they refuse to be reasonable. 2 and a half days on a vacation with no hot water is unreasonable!
Meghan J.
Stayed 6 nights in Jan 2025