2/10 Terrible
Kristina R.
Apr 23, 2025
Liked: Check-in
Disliked: Cleanliness, communication, listing accuracy
Cockroach in bed
Our family was excited to stay in this unit as the reviews were positive and appearance looked nice. On the second night of our stay, a cockroach was discovered in the bed of the 2nd bedroom where my husband and toddler were sleeping. We contacted the owner right away in the morning, who was responsive, and contacted pest control. We were advised that pest control would be arriving in the afternoon, but no further updates were ever provided. After conversations with our own exterminator, the likelihood of more cockroaches in the unit and building were high. Getting rid of cockroaches takes months as it doesn’t kill but only prevents future cockroaches from reproducing. We made the decision to vacate this unit and building as we no longer felt it was clean/safe for our young children. We returned the following day to ensure we had all our belongings, and we found the unit as we left it; meaning no further cleaning took place. I notified the owner of our departure and asked for a partial refund as we had to incur additional costs of renting a different unit for the remainder of our stay. He rejected our request as it “appeared” to be an isolated incident. Regardless, an incident none the less. In addition, the “threat” I received after stating I would be leaving an honest review was uncalled for as I’m not the one with cockroaches in my unit and simply asked for a refund: “Also, please remember that we can review our guests. It goes both ways before anything is published.”
Kristina R.
Stayed 7 nights in Apr 2025
