4/10 Poor
Katherine K.
31 March 2025
Liked: Check-in, location
Disliked: Cleanliness, communication
Water heater broke and rat poop
We arrived Thursday evening, we unloaded and went to dinner. We came back so we can get showers done and go to bed. The water was ice cold. We checked the breakers, all were on, so we went to find the water heater in a closet in the basement bathroom. The basement also has 3 beds, a game room and living room. We opened the door to find sooo much rat poop. My husband did not feel comfortable walking through the rat poop to try to find the reset switch. We reached out all the ways we could, we were told the team would discuss it the next morning. At 9:00 the next morning we had not heard anything. We had plans that day but needed to shower. We left messages again, my husband called pretty upset and got someone. Around 9:30 I got a call, a maintenance person came at 10:20 to reset the water heater and vacuum up the rat poop. Then we were told an electrician would be by so we waited some more. The electrician said it looked good but was an old water heater that might be going out. If it turned off again, that would probably be why. Two of us got Luke warm showers. We left to go do some activities and came back hoping to get warm showers again. The kids jumped in the hot tub so needed to shower. The water was ice cold. Showers were painful. We reached out again. There was nothing they could do except try to find us a other place the next night. Our last night we had hot water and no rat poop, thankfully, in a different home.
Katherine K.
Stayed 2 nights in Mar 2025
