4/10 Poor
Helen W.
17 Apr 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Nice flat, good location but with major flaws
Apartment is in a lovely location and was clean and tidy when checking in. However, we were specifically told by email from the owner that there would be a single bed, plus pull out bed, double bed plus sofa bed. When we arrived there was no pull out bed so one of us had to sleep on the rather uncomfortable sofa bed. The bedding for which was blankets and sheets but the blankets were not terribly comfortable or clean. There were a few things not working, like the heating (the flat is all stone floors, so it was very cold in the eves) and the kettle. When we asked the owner for help, she sent someone around and then accused us of putting the electric kettle on the hob and breaking it! It was daft as why would we have reported it then and also very offensive... and obviously it didn't solve the issue. The heating was not working but she told us off for putting the thermostat up, even though the temp never went about 18 degrees. There was also hardly any loo roll for a four night stay. A minor point, but when you pay that much, you'd expect enough to last your stay! We all got bitten quite badly by mosquitos, but only at the apartment, so bring repellent to sleep in. Overall, with some changes to maintenance and set up, it would be a nice place to stay but I wouldn't recommend it until those things are done or until the owner changes are horrible attitude to guests.
Helen W.
Stayed 4 nights in Apr 2023
