2/10 Terrible
ALI RAZA D.
Aug 14, 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
PLEASE AVOID LIKE THE PLAGUE!!!
Following this experience, I could write a book on how not to manage a property. Our experience was so bad that we had to be re-booked by VRBO to another property since it got to a stage of threat to personal security. VRBO should have attended to this matter when we first reported it within the first few days. Please allow me to summarize:
- There are insects and bugs all over the property
- The flush broke down and the host (Ajay) blamed me for not helping with the repair. Is it my job to repair the flush?
- The host has multiple units in the same property and the door codes are not changed after check out and are uniform across all units; which means that the guests have access to all the units. A person unlocked and walked into my unit at 1am claiming to be his unit.
- Four days in advance of my check out, the cleaners barged into the unit asking me to check out and I had to push them out of my unit. Upon lodging a complaint with VRBO, the host claimed that I was lying while there is a camera in the corridor which recorded the incident and he refused to share the footage.
VRBO intervened after much discussion and assured me that the unit will be taken off their platform.
I hope no one else has to live through two weeks of mental, emotional and physical horror!
ALI RAZA D.
Stayed 19 nights in Jul 2024