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2/10 Terribile
Monica M.
8 lug 2024
Terrible Experience
Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have been staying at Island house since 1980, this year I had the worst experience of my life. We arrived on Saturday June 29th and Sunday the AC stopped working and would not start. I started to call the emergency number and no answer. I sent numerous texts and still no answers. We had to sleep in an 80 degree apartment all night taking walks several times throughout the night to the car yo sit down in the car and cool off. Monday morning I called the office and reported the situation, the AC was repaired after 1:00pm on Monday. Like it already was not enough on Friday, July 5th again the AC stopped working and again no one answered my texts or calls on the emergency number. We again slept in 80 degrees which caused my blood pressure to skyrocket because of the situation we were in, I didn’t pack up and leave since the next day was my check out because of my blood pressure and exhaustion. I am very dissatisfied with my stay the property management lacked the personnel to answer emergencies and my stay wasn’t enjoyable 3 days wasted because of the lack of guest relations.
