Sea Loft Villas holiday lettings

The first two days went seemingly well and demonstrated that our selection of the Airy Treehouse was the right choice and validated all 5-star ratings were well deserved. The evening of our 2nd full day my son observed a cockroach entering the main bathroom only to disappear into the master bedroom where we were sleeping. Upon informing us we were in complete shock. We couldn't understand how or why this would happen, but we knew we could not stay in the property. The next morning, we informed the owner providing supporting evidence stating we would be vacating the property and requested a refund. The property owner’s initial response surprisingly offered no apology, empathy, or interest to correct the situation and seemed to downplay the situation stating that “Palmetto Bugs” are very common in the south and the property is treated monthly. He also informed us that we would need to seek a refund through VRBO. Because VRBO had already informed us during the reservation process no refund was possible after the final payment, it was not clear if or when we would even receive a refund. Prior to departure, while taking dirty linens to the basement we encountered other LARGE cockroaches at the entry to the basement and on the walls and floor confirming our suspicion where there is one there are more. We informed the property owner a second time with evidence and again requested a refund. We also stated that we intended to leave an honest review regarding our experience. In the two days following our early departure, the property owner did apologize and provided a partial refund. He also informed us the pest control company in fact DID NOT properly treat the property in more than two months during what has been a very wet and rainy summer. It is disturbing knowing we were staying in a property inhabited by cockroaches that were likely amongst us even the first two nights while we were sleeping but didn’t know it. It is unfortunate this occurred a result of the property owner not providing oversight to ensure the property is properly treated and prepared for guests. We were in the right place at the wrong time. While there is no way to fully repair the damage done to our vacation, we expect and hope the property owner and VRBO will do what's right and honorable and provide a full refund and take the steps needed to ensure this never again happens to any future families.