6/10 Okay
Lauren W.
Mar 18, 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
Great House, NOT so much good about Property managers
The house was very good with the exception of the Theater Room, the top floor game room equipment and communication or lack of with the Host and the Real Estate Rental Company on problems we encountered. We could not get the theater room equipment to work (followed instructions) at all, had to have someone get the living room TV working. Told host and Elliott Premier Rental they sent someone the LAST day of our stay after waiting for 3 days. The game room pool cues had no tips and no caulk. The game machine had only one controller and no charger for the controller, reported this with NO response from anyone. The kids were disappointed with all of these short comings. The host always had to be asked "did you get my text/" after sending text about problems. When I called the Management company, they never answered the phone, just recorded messages and no way to leave a Voice mail. The host got them to call me once, the young man listened to my problems and then started Laughing, yes laughing. I asked him what he was laughing at, and he said, "I was Not laughing, I was giggling!". I ask him to have the Manager call me (he told me the man's name),
he never called me. I would not rent this house or any house from Elliott Premier Rental in the future for all of these reasons. I feel I did not get what I paid for, and I feel that once they had my money, they did NOT care. Bottom line, Terrible Customer Service and we have been renting luxury vacation homes for over 30 years.
Lauren W.
Stayed 7 nights in Mar 2024
