Overview
Vacation rental property management company Niagara Holiday Rentals manages 29 properties near Niagara Lake and Ontario. The company struggled with their former connectivity software’s poor connection to major distribution channels like Vrbo, which caused double bookings. Since switching to Avantio’s vacation rental property management software solution, Niagara Holiday Rentals increased their Vrbo bookings by 30%, gained automation capabilities and a supportive community.
Challenge
Niagara Holiday Rentals used to work with a connectivity software provider with an unreliable connection to the largest online travel agents (OTAs), which resulted in missing amenities on their listings and double bookings. This negatively impacted guest experience, reduced their team’s capacity, and prevented them from scaling beyond two OTA channels.
Elsie Mae Clements, Owner at Niagara Holiday Rentals, sought a vacation rental connectivity software partner with an excellent connection to Vrbo and automation capabilities that would allow Niagara Holiday Rentals to scale their business and streamline operations.
Solution
Following a careful consideration, Owner of Niagara Holiday Rentals Elsie Mae Clements selected Vrbo’s Elite connectivity partner Avantio. It lived up to Elsie Mae’s hope for excellent connection with their largest distribution channel, resulting in a significant increase of Vrbo traveller bookings, from 37% to 48%. This is almost four times than the volume of bookings from another large vacation rental OTA that they received in the same period.
Niagara Holiday Rentals also prefer Vrbo travellers, the majority of whom are families booking longer trips. Elsie Mae personally observed that Vrbo travellers made less complaints and rarely made any damages at the properties than guests that booked through other channels, making them more desirable for homeowners.
Avantio platform enables the Niagara Holiday Rentals team to easily edit and manage listings, process payments, and automate guest communications, so that their team no longer needs to log into the Vrbo platform, saving them time.
We’re learning all about Avantio’s many software features so we can automate our business, save costs and time.
The Niagrata Holiday Rentals teams use Avantio software daily. As a business leader, Elsie Mae relies on the Avantio dashboard to review booking trends and compare year-to-year data. She can also go into more details of each property’s performance, getting a comprehensive view of bookings, availability, and guest details.
Avantio platform is intuitive and works from my phone, so it’s always available on the go. Avantio is continuously enhancing their software with new capabilities.
Elsie Mae is impressed not only by Avantio’s technical, but also their company values and partnership. Elsie Mae praises Avantio’s support, community, and commitment to their success. Her team gets invited to Avantio’s events, where their partners can meet each other and share best practices.
Learn more about Avantio
Avantio’s all-in-one Property Management Software enables you to optimize your vacation rental revenue management and maximize your properties’ potential. With Avantio’s Property Management Software and Channel Manager, you can adjust occupancy rules, use historical data to adapt rates, apply supplements to portal bookings, and create discounts and promotions to boost your direct bookings. Avantio’s vacation rental website design solution allows property management agencies to promote and grow their brand identity. Fine-tune your vacation rental revenue management strategy with Avantio’s tools and increase your vacation rental revenue.