6/10 Okay
Lana D., Canada
May 1, 2023
Liked: Check-in, communication
Disliked: Listing accuracy
Undisclosed details & Daily power outages
After booking, we received an email from the host advising the location in the listing was incorrect. This property is actually in Loiza not San Juan.
One of the main reasons for booking this property was the waterpark. Upon arrival we discovered the waterpark was under construction/closed. This information should have been disclosed at time of booking.
The complex has a couple other pools and a lazy river which were open however one had broken coverings over vents in the pool which could result in injury. There is also a nice little beach. The complex is gated and quite safe and has a few small children's parks which are in good shape.
One of the biggest issues with this property is the daily power outages lasting hours. On 2 occasions over 12 hours each. This results in no AC, internet or TV. We found it strange that power was on at buildings on either side of this complex when the power was out for us.
While there are posted strict conditions regarding noise at the complex, this is not supervised and several nights saw parties and loud music into the early hours of the morning.
Regarding the specific condo unit, it is in need of attention. The main AC unit screeches when it starts up, lasting sometimes as long as 10 minutes. During power outages, the smoke detectors chirp continuously. We discovered during one of the power outages, of the 4 smoke detectors, only 2 were functional. The window blinds are very old and difficult to maneuver. Would not recommend.
Lana D.
Stayed 7 nights in Apr 2023
