2/10 Terrible
Jacob
May 19, 2024
Disliked: Cleanliness, property conditions & facilities, communication
If I could leave 0 stars I would.
After booking this cabin, I did not receive a message from the host within 24 hours, nor did I receive a message at all. A half hour before check in (4:00 p.m.) I visited the property to check out the cabin. At 4:00 p.m., I have not received any communication from the host regarding how to access the property. It appears that the link VRBO sent me to modify my stay has either been moved or has been deleted. As of 4:30 p.m. I was on the phone with Expedia/VRBO's customer service for 30 minutes while they attempted to contact the host. However, all calls went to voice mail. It was then expedited to a specialist for review as it was in violation of the host.
Almost an hour after check-in, the host contacted me and my wife, who went ABOVE AND BEYOND to contact these individuals. I did not respond and I did not stay at their cabin. They are not professional and I WOULD NOT recommend.
Jacob
Stayed 1 night in May 2024