10/10 Excellent
John M.
Apr 21, 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
Great stay
Beautiful unit on ground floor with great access to pool and all the local beach clubs. The unit was huge and comfortably fit two families of four (four adults and four kids ranging from 3-8 years old), which was great. Being inside the gates was very convenient and also close to town outside the gates where we had many great dinners.
A few things to be aware of/could have been better: the concierge was a bit slow to respond to emails before our visit and was not super hands on in general. When we had an urgent request while we were staying he was very quick to respond, which is more important but less helpful in the planning than I would have hoped! Also, we asked about getting a taxi to Sayulita and the quote he provided was ridiculous - $190 USD round trip for a 30 minute drive. I followed up asking if there was a cheaper option/just a local taxi rather than a fancy car service and he said $180 USD. I went online and quickly found someone who would drive us and stay to drive us back for $60 USD total. Would have been nice if they could offer a few more reasonable options. Also, I didn't realize until we got the bill that there is a 15% service fee on anything you book through the concierge (golf carts, baby sitters, boat excursions) which adds up.
Overall great stay though and would book again!
John M.
Stayed 6 nights in Apr 2022
