Cancel a reservation


Desktop
  1. Sign in to your Vrbo account.
  2. Select your account name and choose My Trips.
  3. Select the reservation you wish to cancel.
  4. From the Details tab, select Change or cancel trip.
  5. Review the property's cancellation policy.
  6. Select Cancel booking.
  7. If Cancel booking isn't available, select Request cancellation.

iOS or Android device
  1. Open your Vrbo app.
  2. Sign in to your Vrbo account.
  3. Select Trips.
  4. Select the reservation you wish to cancel.
  5. Select Change or cancel.
  6. Review the property's cancellation policy.
  7. Select Cancel booking.
Note: If Cancel booking isn't available, select Request cancellation. When you select Request cancellation, the host must process this request. Follow-up with the host directly if you don't hear from them within 24 hours. 


About refunds

Your refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. Refunds take up to 5 days to appear in your account.

If a booking was charged in a different currency, the payment and refund totals might vary based on currency exchange rates and bank-issued exchange fees. Your refund will be sent to the original form of payment. If that account is closed, please contact your financial institution.


Travel protection products

If you purchased damage protection or travel insurance for your cancelled trip, please contact Europ Assistance directly for assistance.