8/10 Good
Brandon V., Glasgow
12 Apr 2022
Liked: Cleanliness, check-in, communication, location
London getaway
Great location, lots of restaurants and shops around, easy access to the underground as well as Natural History Museum, V&A, Hyde Park, etc...
The rooms are basic but quite clean and kitted out with the basic necessities. Bed was comfy as were the linens and towels. It can be noisy as the windows are single pane and street noise comes through, the walls are also very thin; but it wasn't too bad.
Challenge we experienced was with cleaning of the flat while there. Listing showed daily cleaning, weekly linen changes if staying more than 7 days. We had no cleaning after day 1, 2 & 3; complained to the front desk and was told we were only eligible for a mid week clean, which in their view was day 4 of a 5 day stay. Day 4 came and went with no cleaning, complained again and was told this time there is no cleaning unless staying more than 5 days.
While I appreciate staff are in short numbers and businesses are working to rebuild; but they need to be upfront and set expectations, and at a bare minimum collect refuse from the rooms.
It was a great place to stay but the misdirection/lying around cleaning left us dissatisfied in the end, something that could have been avoided if there was more truth.
Brandon V.
Stayed 5 nights in Apr 2022