2/10 Terrible
E F.
30 Aug 2022
Liked: Communication, location
Disliked: Cleanliness, check-in, listing accuracy
Standard of cleaning terrible
We stayed in Etche Churria at the beginning of August 2022. It is a super house with great facilities but I am afraid the standard of cleaning is just not acceptable. I will list the issues
Front porch
- On arrival we had to sweep sand from the front door.
Outside area not cleaned
- bread by the pool and in it.
- Cornflakes under table which clearly not swept properly
- Outside table laden with dust, dog hairs and dirt (unacceptable to say this is as result of dusty weather!)
- Outside lounging area covered in dog hairs, dust and sand
- Dog poo in grass
Kitchen
- cabinets greasy and sticky to the touch
- Crumbs and remainders of food under chopping boards
- Dishes and utensils put away dirty
- Water leak from sink - floor covered in water
- Fridges not clean
- Kitchen swarmed with flies on arrival due to the standard of cleaning
Bathrooms
- sinks sandy and dirty
- Toilets smelt of urine
- 2 toilets stopped working twice
- Shower blocked from first shower
Configuration of house not as advertised
- gym and upstairs games room advertised as separate bedrooms. Both have no closing door and are also advertised separately as recreation rooms.
- Futons not made up even though we had booked the house for its full capacity
The above list of issues is quite considerable and I would be very concerned if I had rented out my property and received such feedback. The cleaners returned for a mere 20 mins and proceeded to clean the bathrooms with a dry dishcloth and no cleaning products. It is no surprise that the bathrooms smelt and looked dirty! It is simply not good enough to rent out a house in the state we found it. We spent two hours cleaning the house before we felt comfortable to install ourselves.
I urge the owner not to respond to my review with a pathetic reply about the great team of cleaners he employs when he knows this is not true. Given our experience and previous feedback, this property needs to be removed from VRBO.
E F.
Stayed 7 nights in Aug 2022