10/10 Excellent
Chris L.
20 Aug 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
We couldn't recommend this more
From booking to finish our stay at Nevena's lovely Anemona House was perfect.
Booking: I must admit I was nervous about using Vrbo to interact with a homeowner directly, I've heard some people who didn't have good experiences with other apps/sites but I couldn't resist given the reviews and photos of Anemona House. Nevena got in touch immediately after booked and I had a couple of questions about tickets to the park and she put my mind at rest with constant communication.
Pre-Holiday Communication: a couple of weeks before our break Nevena emailed with directions complete with pictures and detailed instructions. She also emailed with local attractions and advice and offered lots of help with questions. We had a few emails back and forth and everything felt very genuine. I was treated like a guest in her home and country, not as a customer.
Arrival: this continued as we arrived in Croatia. Nevena explained in an email it was a national holiday and shops would be closed so left a few extra bits and also guided us to some restaurants en route. She waited for us to arrive at the house.and have us a tour then explained in detail how Plitvice Lakes worked, the routes and best way to use our tickets. She didn't overstay though and once she'd explained everything left us to enjoy the holiday with a promise she was on email/WhatsApp if needed for anything, even booking restaurants!
Location: Plitvice Lakes and surroundings was amazing, access from the house couldn't be simpler.
Chris L.
Stayed 7 nights in Aug 2023