6/10 Okay
Natalie E.
5 Jul 2024
Liked: Check-in, communication, location, listing accuracy
Ok but have stayed in better
The property manager was responsive and the booking and check in process was flawless. My biggest gripe was the pool area, I appreciate that it is rain season however the pool area was filthy and the pool was literally green with algae, and riddled with dead insects. It definitely hadn’t been cleaned for our arrival which was a bit heartbreaking to be honest. The pool cleaner came the day after (when I had raised it with the management …like I say, very responsive) but didn’t look much better when he had. We then Saw no evidence of anyone ever coming again during our 2 week stay (despite them saying they had) and the pool was green and literally slippery with algae. The handrail into the pool is very loose and the pool area itself is in a pretty bad state of repair. There are also only 2 sun loungers despite the capacity of the house. Inside the house is ok just really needs updating. The beds are not great for comfort and there are broken handles on furniture. In addition we were very disappointed to learn that the safe doesn’t work (not made known upon booking or prior to arrival) it was only when I asked the management team to bring the safe key (as per the Instructions in the book) that I was made aware with a simple response of ‘safe doesn't work’. We always stay at Highlands reserve and this is the least favourite property we have used so to be honest we wouldn’t stay in this one again.
Natalie E.
Stayed 15 nights in Jun 2024