4/10 Poor
Gideon L.
2 Sept 2023
Liked: Check-in, communication
Disliked: Cleanliness, location, listing accuracy
Attentive host but disappointing stay
Our stay was uncomfortable, little thought for guests- not value for money, and sadly we counted the days until we could leave the property.
1. Property described as spacious sleeping 6-8 (with a premium for larger groups) but only included space and furniture for 4 not our group of 6
2. Air conditioning only in two rooms and not in one bedroom and main living area
3. The neighbours dog wandering onto the property and scared the children
4. The outdoor floor of the property is extremely sharp and uncomfortable over pine needles– even the walk to the pool – despite the path
5. Some broken furniture (shade on sun loungers), dining chair, umbrella stand and 2 doors scraping on the floor were difficult and noisy to open
6. Pool towels were provided, but these were extremely old. Sheets felt like they were left over from family use not purchased for fee paying guests
7. At 6.30am, the gardener visited without warning from the host when the children were outside, this was for us a safeguarding issue for us particularly in such a remote location.
The host was responsive and provided new pillows (replacing small cushions stuffed into pillow cases) and a new poolside umbrella limited shade by the pool. The figs on the property were lovely, the pool is large and clean, the remoteness and quiet was positive and it was good to be in a Trullo. Overall our 9 day stay was an unpleasant experience for us, which somewhat ruined our stay.
Gideon L.
Stayed 9 nights in Aug 2023