8/10 Good
Natasha A.
23 Sept 2020
Liked: Communication, location
Disliked: Cleanliness, check-in
Honest review
Super location with fantastic views of the Atlantic Ocean & Volcanic mountain. Owners very helpful & amenable right up to check in. Unfortunately when I advised that we were disappointed with the cleanliness of the apartment & backed this up with photos they became very defensive & dismissive - frankly quite rude claiming that it was - quote “impeccably spotless“ we clearly have very different views on clean! The balcony was filthy with thick traffic grime all over the railings along with dirt, hair & fluff that was weeks old. Soft furnishings were marked/ stained and the bathroom shower tidy was very rusty & unsightly. I was very upset at the reaction received - which was tantamount to calling me a liar. Although we did not let this spoil the few days we spent there, it left a very sour taste!
