8/10 Good
Duncan
8 Aug 2023
Liked: Cleanliness, communication
Excellent, but be aware of the apartment types
A beautiful complex, in a truly stunning area of the Basque Country. The staff are great. Maria Vitorica spoke excellent English and was very helpful. Grounds are pristine - wonderful views of the ocean and hills; beautiful gardens; great exercise/obstacle course; tennis court and the pool is even better than the photos! The complex even has a security guard. The apartment unfortunately tarnished our experience. We were unlucky to get a mid-ground floor apartment which slept a max of 5. We were a family of 4, so we’re expecting a bit more space. These apartments are small: long and thin. Master bedroom had a double bed squeezed into one corner, which means climbing over each other to get in and out. Disappointing lack of sunlight from front and rear. There is an oversized terrace which is directly underneath the neighbours’ balcony. It feels like a tunnel. Ground floor also means security worries leaving windows open during hot nights. This place isn’t cheap, so we felt somewhat overcharged. On positive note, it’s clean, lots of clever storage areas, well equipped kitchen and decent shower. Towels changed once a week, so wise to bring your own. If your apartment is important to you, then make sure you are guaranteed either a corner apartment or a first floor apartment. The booking tendency is Saturday to Saturday, and these bookings take priority. Overall, my family loved it and we had a fabulous holiday. We would stay again, only if we were guaranteed a better apartment.
Duncan
Stayed 5 nights in Aug 2023