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Golden Tulip Legacy Surabaya

Luxury hotel connected to a shopping centre in Surabaya with 2 restaurants

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Photo gallery for Golden Tulip Legacy Surabaya

Snack bar
Parking
Room
Spa
Bathroom

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Laundry
  • 24/7 front desk

Explore the area

Map
Jl. HR Muhammad No. 269, Surabaya, East Java, 60226
  • Pakuwon Mall
    ‪3 min drive‬
  • Royal Plaza Surabaya
    ‪9 min drive‬
  • Tunjungan Plaza
    ‪10 min drive‬
  • Surabaya (SUB-Juanda)
    ‪37 min drive‬

Rooms & beds

Spaces

Separate dining area
Number of living rooms
Garden

View all photos for Chairman Suite

Room

Chairman Suite

  • 96 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Room

Junior Suite

  • 64 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Room

Executive Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Room

Executive Twin Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

Surabaya

Located in Surabaya, Golden Tulip Legacy Surabaya is connected to a shopping centre. House of Sampoerna and Mpu Tantular Museum are cultural highlights, and some of the area's landmarks include Monument Of Suroboyo and Grahadi. Surabaya Zoo and Taman Hiburan Rakyat are also worth visiting.

What's nearby

  • Pakuwon Mall - 3 min drive - 2.6 km
  • Surabaya Zoo - 5 min drive - 5.2 km
  • Surabaya Plaza Shopping Mall - 9 min drive - 9.2 km
  • Royal Plaza Surabaya - 9 min drive - 9.1 km
  • Tunjungan Plaza - 10 min drive - 9.1 km

Getting around

  • Margorejo Station - 8 min drive
  • Tandes Station - 13 min drive
  • Surabaya (SUB-Juanda) - 37 min drive

Restaurants

  • ‪Warung Leko - ‬6 min walk
  • ‪Madame Chang - ‬6 min walk
  • ‪Depot Nasi Campur Pojok Tambak Bayan - ‬5 min walk
  • ‪Sop Kaki Sapi Pak Pri - ‬1 min walk
  • ‪Dempo19 - ‬5 min walk

About this property

Golden Tulip Legacy Surabaya

Luxury hotel connected to a shopping centre in Surabaya with 2 restaurants
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a coffee shop/cafe are on-site.
Golden Tulip Legacy Surabaya offers 205 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. LED televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Rich Spa has 6 treatment rooms. Services include Swedish massages, Thai massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Indonesian

Amenities

Pool
Spa
Parking included
Free WiFi
Restaurant
Air conditioning

House Rules

Check in after 2 PM
Minimum age to rent: 18
Check out before noon
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Pets

No pets allowed, no service animals permitted
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Smoking

Smoking allowed: in designated areas

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 138000 to 138000 for adults and IDR 69000 to 69000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Golden Tulip Legacy Surabaya have a pool?

Yes, this property has an outdoor pool.

Is Golden Tulip Legacy Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Golden Tulip Legacy Surabaya?

Self-parking and valet parking are free at this property.

What time is check-in at Golden Tulip Legacy Surabaya?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Golden Tulip Legacy Surabaya?

Checkout is at noon.

Does Golden Tulip Legacy Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 350000 per vehicle applies.

Where is Golden Tulip Legacy Surabaya located?

Situated near the airport, this luxury hotel is within 2 miles (3 km) of Al-Akbar Mosque, Pakuwon Mall and Pakuwon Trade Center. Ciputra World Mall is 2.5 mi (4 km) away.

Golden Tulip Legacy Surabaya Reviews

Reviews

7.8

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 7 out of 36 reviews
Rating 8 - Good. 20 out of 36 reviews
Rating 6 - Okay. 7 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

pelayanan ramah
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAHARANI

オープン当初から使用していますが、当初に比べスタッフを含め食事、サービス、対応全てに於いての質が落ち、ホテルマンとして教育されてるのか疑問に思うことが多々有り。
Stayed 18 nights in Nov 2018

8/10 Good

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

jemmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Adam, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inconvenience

Checking in experience was bad. Staff told me I couldn’t check in telling me to come back at 2pm and when I ask another time stating I booked through Expedia they then ask for my name. And was able to check in. Key card kept giving me issue. For the days I was there. I was able to access the lift to my floor and when unlocking the door I could not. I had to go back down to get the card changed. Room wasn’t bright enough. Room was not as clean as expected. Amenities wasn’t as complete as other hotels I stayed.
Stayed 2 nights in Jul 2018

8/10 Good

CHIEN HSING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

8/10 Good

JUNGBOK

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2018

8/10 Good

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with lots of smilling faces.

Good value for money. Amazing smiling staff. ever ready to help.

10/10 Excellent

Annes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a great smile.

Exceptional smilling staff . Very spacious room. Good value for money.

10/10 Excellent

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and good value

Love the premium bedding and linen. Very comfortable. Very friendly and accomodating staff. Good security too. Would definitely book this hotel when I come back to Surabaya.
Stayed 1 night in Mar 2018

8/10 Good

JUNGBOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Yverick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming from Australia, the price of this high-end hotel is unbeatable. It is also relatively cheap and easy to hire a taxi from the hotel. Taxis are waiting in front of the hotel. The facility itself is great but I could see signs of ageing in particular in the bathroom which was still stellar at the time of stay. Hospitality of the staff is exceptional. It is a 4-star hotel so the breakfast is certainly nice but not impressive.
This review was submitted before 2018 and has not been verified.

6/10 Okay

yenny, indonesia

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is nice. I booked it for my overseas guest.

The hotel is nice but the service is almost terrible if I have to say. We checked in around 9 pm and the rooms are not ready. The staff kept asking if the rooms are ready through HT radio. The rooms were supposed to be ready because checked in time was at 2 pm and we checked in at 9 pm. It is very inconvenient because they have computers but they don't know if the rooms is ready and kept asking many other staff if the rooms is ready and available. My guests were very tired from a long flight and have to wait for their rooms for a long time. From 3 more minutes wait to 30 minutes wait.
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

paulus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

W

Liked: Staff & service, property conditions & facilities, room comfort

Goed bereikbaar hotel.

Vanaf de jl HR Muhammad kan tot voor de ruime lobby worden gereden. Prina service receptie.
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

antz, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel for family trip

Good location, many good restaurants around. Restaurants on third level is very good. Not expensive stay but you get big room, comfortable bed and good lobby area. The downside is the towel has weird smell, breakfast is only passable, and bathroom has some lingering damp smell. Also, the carpet has shown its age and has some marks to it. Overall, it is a good 4 star hotel with reasonable price but i would not purchase the breakfast next time.
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Hotel to Pakwon mall closely

could not use safety box. all staff are kindly for gests. some times G had noisy situation at outside.
Stayed 2 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

コストパフォーマンスの非常に高いホテル

施設のグレード、レストランの味、サービスともに 非常によかったです。 １点だけ残念なのは部屋のWi-Fi。 つながりにくく、速度も遅いため、ここだけ改善が されれば完璧だと思います。 とはいえ、また是非利用したいと思います。
This review was submitted before 2018 and has not been verified.

8/10 Good

Budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended Hotel

The hotel is clean and brand new . Quite comfort hotel to stay. Good service. Recommended hotel.
This review was submitted before 2018 and has not been verified.

8/10 Good

soon lee, singapore

Liked: Cleanliness, property conditions & facilities, room comfort

staff unable to speak english

they should brush up their english so they could talk to customer easily
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomended

Staff and the service are perfect for me
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
-Staff is friendly -Wifi is little weak
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very clean hotel

The hotel is very new, nice hotel , i really like this hotel , not so expensive but very nice.