4/10 Poor
Burton B.
17 Apr, 2025
Liked: Check-in
Disliked: Communication, location, listing accuracy
Tired, worn, needs maintenance and not what we expected for the money.
We arrived at the property after a rain, down a muddy lane with puddles of water that couldn't be avoided to find a property that was disappointing. The photos in the listing are dated & do not accurately represent the condition or the furnishings there. We found a rusty refrigerator and worn furniture including a shelving unit with the plastic laminate peeling up on the shelves. Bedsheets were old and stained. Bathroom floor mats were old and stained with patched holes. There was tape residue on the bedroom wall and the seat cushions were stained. Toilet seats were old and stained, fixtures were not clean and one sink tap was loose. Without going on, we decided that we just couldn't stay there for the week we booked and decided we would check out the next morning and find another place. The owner debated our observations and would not refund the remaining days but did agree to refund 33%. Although it cost us a lot to leave, we just couldn't stay. After having visited Bali many times and in many different lodgings over the past 30 years, we have never checked out early because of the condition, especially considering what were paying here. Not in Bali, not anywhere. I offered to send the owner photos of the issues several times; however, he apparently wasn't interested and never provided us an email to which we could send them. I would take that as not much concern or interest in correcting anything that we noted. We did receive the refund and that's the last we heard.
Burton B.
Stayed 1 night in Mar 2025
