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The Carlyle - Elegant Serviced Apartments

Adults-only apartment in London

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Front of property
Room
Bathroom
Living area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Dryer
  • Washer
  • Kitchen
  • Free WiFi

Explore the area

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171 Cromwell Rd, London, England, SW5 0SE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Bupa Cromwell Hospital
    ‪2 min walk‬
  • Place, Kensington High Street
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪29 min drive‬

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View all photos for Superior Apartment, 4 Bedrooms

Living area

Superior Apartment, 4 Bedrooms

  • 1572 sq ft
  • 4 bedrooms
  • Sleeps 7
  • 1 Twin Bed, 2 Double Beds and 1 King Bed

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Luxury Apartment, 4 Bedrooms

  • 1830 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 Double Beds and 1 King Bed

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Living area

Apartment, 2 Bedrooms

  • 756 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

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Living area

Apartment, 3 Bedrooms

  • 1141 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

London

Located in London City Centre, a neighbourhood in London, The Carlyle - Elegant Serviced Apartments is in the entertainment district and near a train station. Natural History Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and Buckingham Palace. London Eye and Chessington World of Adventures are not to be missed.
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What's nearby

  • Cromwell Road - 1 min walk - 0.1 km
  • Bupa Cromwell Hospital - 2 min walk - 0.2 km
  • Kensington High Street - 8 min walk - 0.7 km
  • Holland Park - 9 min walk - 0.8 km
  • Kensington Gardens - 13 min walk - 1.1 km

Getting around

  • Earl's Court Station - 5 min walk
  • West Brompton Station - 13 min walk
  • London (LCY-London City) - 56 min drive

Restaurants

  • ‪Earls Court Tavern - ‬4 min walk
  • ‪Cast Iron Bar & Grill - ‬2 min walk
  • ‪Executive Lounge Marriott - ‬3 min walk
  • ‪Jollibee - ‬4 min walk
  • ‪The King's Head, Earl's Court - ‬2 min walk

About this property

The Carlyle - Elegant Serviced Apartments

Adults-only apartment in London
This smoke-free apartment building features free Wi-Fi in public areas. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a dining area. Housekeeping is available on request.
The Carlyle - Elegant Serviced Apartments offers 12 accommodations with washers/dryers and espresso makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Amenities

Kitchen
Washing machine
Dryer
Free WiFi
Breakfast available

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10 to 100 per person
  • Cleaning/housekeeping/linen are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Guests under 18 years old are not permitted at this adults-only property

Frequently asked questions

Is The Carlyle - Elegant Serviced Apartments pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Carlyle - Elegant Serviced Apartments?

This property doesn't offer parking.

What time is check-in at The Carlyle - Elegant Serviced Apartments?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at The Carlyle - Elegant Serviced Apartments?

Checkout is at 11:00 AM.

Where is The Carlyle - Elegant Serviced Apartments located?

Located in London City Centre, this apartment building is within a 15-minute walk of Kensington High Street, Natural History Museum and Imperial College London. Hyde Park and Kensington Gardens are also within 1 mile (2 km). Earl's Court Station is 5 minutes by foot and Gloucester Road Underground Station is 9 minutes.

The Carlyle - Elegant Serviced Apartments Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 46 out of 61 reviews
Rating 8 - Good. 12 out of 61 reviews
Rating 6 - Okay. 3 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

9.8/10

Communication

Reviews

8/10 Good

Emily

Liked: Cleanliness, room comfort, communication
Comfortable beds. Linens were hot.
Stayed 8 nights in May 2025

10/10 Excellent

Bonny

Great location close to everything, the subway was a 5 minute walk and this took us everywhere we wanted to go.
Stayed 6 nights in May 2024

10/10 Excellent

Lars

Liked: Cleanliness, room comfort, communication
Perfect! Clean, quiet, all information you needed, beautiful apartment.
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Communication
Great location! Close to the tube station, cafes and grocery stores. Wish a bit more cleaner and nicer towels.
Stayed 7 nights in Nov 2022

10/10 Excellent

katherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
The 3bdrm apartment was fantastic! Plenty of room for our family with 5 adults, with 2 bathrooms/3 toilets. Great location and great price. A short walk to tube stations, shops, restaurants, groceries. Communication and assistance from managers was outstanding. The apartment was in excellent condition. I can't fault this place in any way. Thanks for a great stay in London!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice, and good size,plenty of light
Stayed 7 nights in Jun 2022

10/10 Excellent

SEBASTIAN

Liked: Cleanliness, room comfort, communication

Perfection

Can not say enough good things about the Carlyle. From the booking process to check out, it was excellent. Instant communication with any questions. Wonderful location and surroundings. Will definitely return. These people care about your satisfaction.
Stayed 5 nights in Jan 2024

10/10 Excellent

Darlene

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay at Carlyle. Very spacious accommodations, modern furnishings. 3 bedroom/2 bath was perfect for the 6 of us. Nice surprise with extra toilet/powder room. Agree with some of the other comments that you can hear road noise from bedrooms. No more than 5 minutes to underground and felt very comfortable walking in the area. Staff were also excellent to deal with and very quick to respond to all my questions.
Stayed 8 nights in Nov 2022

10/10 Excellent

Norlan

Liked: Cleanliness, room comfort, communication

Great experience

My family and I had a great experience! The rooms and bathrooms were comfortable and clean. The location was ideal, as everything you need is close by. We were within 2 minutes of the tube, great restaurants and supermarket (we cooked breakfast each morning), full kitchen came in handy. Staying on the first level can be a bit noisy as people are coming and going, but nothing to complain about. The TV remote needed new batteries, we bought some and left some for the next guest. Communication was excellent! response time was immediate, that was appreciated.I highly recommend this property and look forward to visiting again. My family and I thank you.
Stayed 3 nights in Feb 2024

10/10 Excellent

Meera

Liked: Cleanliness, room comfort, communication

Excellent Stay in London!

We had a wonderful 6 night stay at The Carlyle - Earls Court. We stayed in the 4 bedroom apartment which was incredibly spacious and comfortable. The location is just amazing. The Earls Court tube station is just a 4 minute walk away, and there are plenty of restaurants and grocery stores nearby. Working with the Carlyle team was such a pleasure. They provided clear communication throughout the process and leading up to our check-in. And were constantly available via WhatsApp for anything we needed. Elena in particular who we worked with, was just wonderful. She was so helpful and gave us many recommendations for restaurants and things to do. I so highly recommend this property for your stay in London. I would definitely stay here again!
Stayed 6 nights in Feb 2023

8/10 Good

Tingting

Liked: Cleanliness, amenities, property conditions & facilities, communication
My family stayed at the apartment for 3 nights. We enjoyed our stay. The property is 5 minutes walk from Earl’s station. The check-in instruction was thorough. We had no problem to check-in contactlessly. We were able to check-in earlier which was very helpful. The only down-side I can think of is the building’s sound proof may not be the best. We lived on the first floor. We could hear people talking in the hallway, or even people on the street at night. However, it didn’t bother us that much since we were tired and no problem to fall in sleep because of sightseeing London during the day. Overall, it was an excellent experience. We would recommend The Carlyle to anyone who travel with families.
Stayed 3 nights in Mar 2024

10/10 Excellent

L.

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 2 wks at The Carlyle, it was great location...3min walk to Earl's Court Tube station. Nice apartment. Clean, comfortable place to return to after a long day in London having so much fun. Lots of nearby food choices from American fast food to great pubs. Our contact person at The Carlyle was great...quick responses any time we had a question or need. Grocery stores, pharmacy, bus stops all within a 5-10 min walk. There were 4 of us in 4bdrm apartment. We all agreed we would definitely stay there again. Earl's Court is a great, safe area in west end of London. We really enjoyed our time in a great apartmenr in a great neighborhood. One suggestion, if you're staying very long, plan to pay for extra linen service or bring towels w you as each rm is supplied w 2 lg towels and 2 hand towels, no washcloths. Washer/dryer in apartment was helpful since we were staying for 2wks.
Stayed 15 nights in Sep 2023

6/10 Okay

Jenny

Disliked: Cleanliness

Convenient location but not proper clean

Instead of 3 bathroom/ toilets mentioned in the website, it's in fact 2.5 bathroom. Apartment is not properly clean when they hand over to you. In my point of view, they just change beddings/ towlels, floor vacuum. Not properly clean in bath areas, sink as well as all the mirrors, tables. Blankets provided is too thin and without proper duvet covers. Hair could be found on the spare blanket in master bedroom. Location is good and convenient to travel to anywhere in London/ even Heathrow airport.
Stayed 4 nights in Jan 2023

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
I was in London visiting an old friend for three days. The apartment was perfect! The location was convenient and very close to tube station so we found it very easy to get around and see and do all the things we were interested in. It was also nice to have so much space to lounge around in. I think the walls were showing a bit of wear and in need of a paint job but that was the only thing I noticed and it was minimal. Both beds in the bedrooms were very comfy. The couch was comfy. The bathrooms and kitchen were spotlessly cleaned. The apartment has everything you need. We had our breakfasts and one light dinner in the apartment. Sainsbury and M&S food hall close by. Although there is no concierge visibly present, you only have to call the number and will be helped right away. My friend got lost at one point but was able to make her way back to the apartment and was helped immediately to get back into the apartment and then I was called to be apprised of the situation. So helpful and appreciated. I was extremely happy with my stay and would definitely stay here again. I also felt it was very good value. Reasonable price for what you are getting.
Stayed 3 nights in Jun 2023

8/10 Good

Lisa

Liked: Cleanliness, amenities, communication
I had a wonderful stay at this property. Large bedrooms and a king bed in room #2! 2 bedroom when I thought it was a 4 bedroom, as the pictures show more rooms, and said it sleeps 4-10. I was confused by that. Needs a long hall mirror, as you can't see your full attire. It needs a bathroom plug for a hairdryer; the vanity mirror didn't accommodate it. The couch and the rug were very dirty, so I didn't really want to relax there. No water in the fridge. It would have been a nice small perk upon arrival. No tea, but coffee pods. No umbrellas, if you forgot yours. But I didn't look that hard for one. Maybe people lose or steal them. But it's London, so perhaps some in the unit would be a good idea. The shower lever needs fixing in the smaller bathroom. Smelt a bit mouldy in the master bathroom to my nose. Other than those few things, it was spacious, BRIGHT, easy to walk, and lovely, and the Nestor was amazing. So easy to ask questions.
Stayed 3 nights in Sep 2024

10/10 Excellent

Hilda

Liked: Cleanliness, property conditions & facilities, communication
Sehr schönes Apartment. Küche 2 Bäder und 1 Toilette U-Bahn und Geschäfte direkt in der Nähe.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ric

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely stay at one of the 2-bedroom apartments at the Carlyle. The property management team was fantastic at communicating and answering all of our questions before we even had a chance to ask them! They were so kind as to allow us to drop off our bags a little bit ahead of check in time and also gave us an extra hour to wait for our taxi to the airport on our check out day. So appreciative of the hospitality and could not speak more highly of the customer service we received. The apartment itself was chic, comfortable, and had all of the amenities we could need! We made use of the air conditioning, washer/dryer, stocked kitchen, and even enjoyed the high quality complimentary soaps and toiletries in the bathrooms. Our apartment had a beautiful view of the Kensington area skyline which we really appreciated. The Carlyle is located in a neighborhood with many restaurants within walking distance and the subway("tube"/Underground) station is only blocks away. We always felt safe walking around the streets nearby at any time of day or night. Will absolutely be back to stay here again!
Stayed 4 nights in May 2022

10/10 Excellent

Elizabeth, Oakland

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property is well clean and modern, and conveniently located a quick walk from the Earl's Court tube station. The management is attentive and helpful.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication

Lovely

Great stay and lovely apartment although neighbours can be irritating about noise it didn’t impact my stay negatively
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and had all amenities needed. The beds were extremely comfortable. We were greatful for the loft and the location was close to underground stations, as well as grocery stores.
Stayed 5 nights in Mar 2020

10/10 Excellent

K.M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment with convenient location. The staffs are very helpful as well
Stayed 4 nights in Mar 2020

10/10 Excellent

Ossi, Helsinki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent in all ways - exklusive and comfortable, super clean, very tastefully decorated, easily accessible, nice surrounding. Will definitly stay here again the next time we visit London.
Stayed 4 nights in Mar 2020

10/10 Excellent

Lynne, Lancashire

Liked: Amenities
Property is a beautiful apartment ideal for tube stations, museums and shops. Furnished to very high standard with lots of amenities. Only problem was shower which had no door and flooded every time it was switched on. Also could do with toaster.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons apprécié le calme et le confort de l’appartement, ainsi que l’amabilité de la personne qui nous a accueilli. À 5 minutes à pieds du métro Earl’s Court. Nombreux bars, restaurants et petits commerces dans le quartier. Bref, un super séjour et on espère pouvoir y retourner.
Stayed 3 nights in Feb 2020

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great stay. Easy check-in/out, brand new apartment, great area, close to Earl’s Court tube station. Will definitely be back.
Stayed 4 nights in Feb 2020