6/10 Normal
Matthew O., Ottawa, Canada
4 de nov de 2022
Aspectos positivos: Ubicación
Aspectos negativos: Llegada y precisión del anuncio
Just an okay apartment in beautiful Granada
The check-in process was disastrous. After booking only one apartment, I was told that I couldn’t get the code/key information for the apartment until I paid for an additional two apartments. Their (a corporate business 90mins away from Granada in Malaga) records were incorrect and after 2 hours of back and forth communication and 1 hour before check-in, they recognized their mistake and remedied the issue. This is an unnecessary stress for any traveler and the guest shouldn’t have to reach out for help like this but rather a more professional approach is needed, especially when charging $500euro for 4 nights. Furthermore and completely unacceptable, when we arrived to our apartment, it wasn’t the apartment listed online. We contacted the agency and they placed us in another unit within the building but again, though this was an slight improvement, it wasn’t the listing we had been presented online or agreed upon. The “upgrade” was rundown, all silverware, plates, cups, etc had to be thoroughly washed before use. The beds, bedroom air conditioner, furniture and lighting need a serious update. The shower drain is totally clogged and within 2 minutes of showering, you’re standing in an ankle high flood, which when wet and soapy, is incredibly dangerous. The problem here is that you’re not renting from an individual owner who loves to share their home but a corporate agency completely out of touch with the condition and needs of the apartment.
The pros of this apartment: location! Within seconds you have access to countless restaurants, cafes, groceries, and walkable to all major tourist spots. The apartment also has a shared rooftop equipped with tables, chairs and loungers which gives a wonderful view of Alhambra and town. We’d recommend Granada and Albaicin to everyone but unfortunately not this apartment, unless some serious love and care are provided to improve the renter’s travel experience. If you do rent from this location, we’d suggest that you avoid apartments 1A and 1C.
Matthew O.
Se alojó 4 noches en octubre de 2022
