2/10 Horrible
Debbie T.
27 de octubre de 2024
Aspectos positivos: Llegada, comunicación y precisión del anuncio
Aspectos negativos: Limpieza
Cleanliness
When my daughter and I arrived to celebrate her becoming an RN, we discovered two big puddles of urine on the floor, one in the kitchen beside the garbage can and another in the living room next to a chair and a rug that also had smeared animal feces on the floor. I notified the property manager immediately and she said the housekeeper may have left water there when she was mopping. we left shortly thereafter for a dinner reservation and when we got back in we realized that the entire cabin including linens, pillows and towels and dishrags smelled like animal urine. I notified the property manager who said the linens and towels were washed at an outside location and that she herself had dropped off some things before our arrival and that there was no smells of animals in the home. It was so unbearable that we had to go buy candles and sleeping bags and towels to use, we had the a/c turned down low and the candles burning but after just 1 night there we decided to check out. I notified the property manager of our early check out. We have never had such an experience as this and to say it completely ruined our trip is an understatement.
Debbie T.
Se alojó 2 noches en octubre de 2024
