2/10 Terribile
Joe C.
27 mar 2025
Mi è piaciuto: Posizione
Non mi è piaciuto: Pulizia, check-in, comunicazione e accuratezza dell’annuncio
General Lack of respect for the guest.
1. False Advertising of Hot TubYour listing explicitly advertised access to a hot tub, which was not available. This constitutes false advertising under Article L. 121-6 of the French Consumer Code, which prohibits misleading commercial practices. Had we known this in advance, we would have chosen different accommodation, as this was a key factor in our booking decision.2. Safety Violation: Missing Fire AlarmYour listing also stated that the property had a fire alarm, yet we found no visible smoke detector anywhere in the apartment. If it was hidden, its placement is inadequate and poses a significant risk. Under French law (Decree No. 2015-173), all residential rental properties must be equipped with a functioning smoke detector to ensure occupant safety. Failure to comply is a legal violation and a serious safety hazard.3. Missing & Misrepresented AmenitiesAdditionally, several essential items that were advertised as included were missing upon arrival:• No toilet roll, soap, or bin bags – We had to purchase these ourselves.• No bed sheets provided – This raised concerns about hygiene and cleanliness.• No washing-up products – Making it difficult to maintain cleanliness.While these may seem minor, they added unexpected costs and inconvenience to our stay. More importantly, if these were listed as provided, their absence is another instance of misleading advertising.
Joe C.
Soggiorno di 7 notti a marzo 2025
