The view from this home is outstanding, in fact, it was the entire reason we reserved this house. With that being said, our entire group of 8 adults felt like this home is in need of maintenance. Our communication with Claudia was wonderful, she always answered promptly and was very helpful. Check in time is 4:00, we had our groceries scheduled to be delivered at 4:00. We received a text that groceries were delivered at 3:00. We drove to the house to ensure they weren't sitting outside. There were no groceries outside, so I looked inside and saw our groceries in the foyer. The cleaning staff opened the door and we apologized for the mix up, asking if we could put the cold items in the refrigerator; she told us they would be fine in the foyer for an hour. When we returned, some of our groceries were melted, but we salvaged what we could. We understood the 4:00 check in, so we didn't cause a fuss over the mishap.
Each couple started to settle in the rooms, and the couple in the guest room on the ground level noticed the glass window French doors did not have curtains on them, this was a bit of a privacy concern. They found sheets in the closet to drape over the doors, but the sheets in the closet were all wet. We then discovered most of the sheets hanging in each closet were wet. Again, we didn't plan on using those sheets, so we didn't fuss over it.
It looked as if the owners are getting ready to put a new roof on the property, as there were no shingles or roof material on the house. We saw several spots on the roof where there was obvious water damage to the home. We then discovered a pretty significant leak in the ceiling of the workout room. It had obviously been there for quite some time, as the ceiling was molded all around the leak. We placed a trash can under the leak to catch the water, and alerted the cleaning crew, who happened to be at the home next door. They told us that we needed to contact the property owner. With as long as the leak has obviously been there, shouldn't they have already made the property owner aware?
Our next issue was hot water. None of the showers had HOT water, only lukewarm. The sinks and the bathtubs all had hot water. I texted Claudia and she asked us to let them run, as it takes time for the hot water to travel to each shower. That never worked, and we didn't want to waste vacation time dealing with a plumber. Lights throughout the house would randomly turn off and on, there are obvious electrical issues.