This property is in the Kumulani section of the Mauna Kea resort properties. I have stayed in several of these units. They are all very similar, very nice and have beautiful views. And, most of them are run by first-rate management companies . . . but not this one.
When I checked-in, the first thing I did was find a broom and sweep about two weeks worth of gecko droppings off of the stairway landings below each of the light fixtures. Then it was off to the breaker box because some outlets in the kitchen weren't working.
The main overhead light in the master bedroom couldn't be turned on because the dimmer switch was missing (The light was a part of the overhead fan. The variable switch for the fan was there, but the light dimmer was simply missing). Initially, I didn't worry about it, but after a few days of groping through the dark to get across the room, I emailed the management company. The replied 22 hours later. 22 hours. In general, they were not as responsive or hospitable as other management companies.
The toilet tank in the master bathroom wasn't closing consistently and half of the time it kept running. I eventually got tired of taking the lid off to fix it and just started using the other toilet.
By now you get the general picture, so I won't bother to list all of the issues.
Then there were a bunch of policies that were generally less friendly than just about every other management company offers. 10am check-out? That's aggressive. Apple TV provided, but with strict instructions to use their account and not to login into your own. Netflix was the same deal. And, various other guidelines that were expressed in a tone that made you feel like a child staying with a someone who didn't want you to touch anything. Individually, they were all little things, but they all added-up to a feeling that you weren't really a welcomed guest as much as a necessary inconvenience that helps someone pay for their vacation home.
Again, these are lovely properties and this one is no exception. If you are willing to roll with the punches a bit, you will probably be fine here. However, if you want first-rate service to go with the first-rate property that you are paying for, you might consider other properties in the resort -- even if they cost a bit more.