6/10 Okay
Gideon
1 Jan 2025
Liked: Cleanliness
The facilities at Bob W. Copenhagen are clean, well-maintained, and pleasantly quiet. I appreciated the handwritten welcome card – a thoughtful touch that made my arrival feel personal. The location is in a peaceful residential area, but access to shops, bars, and restaurants is somewhat limited. However, the proximity to a Metro station helps with getting around.
The check-in process, though, left me baffled. Since there's no reception, I received written instructions, but they didn’t provide a code for the lift, which is accessed from an external courtyard. However, I could use the lift without issue once inside the building, but I couldn’t take it up from the courtyard.
When I raised this with management, their response was awkward. They said guests couldn’t use that lift and directed me to another one inside the building – but no such lift seemed to exist. The building actually has three lifts: the external one in question and two others at either end of the main corridor, marked for staff use only. When I tried one, a gentleman stopped me from using it.
This lack of clarity and professionalism left me frustrated and uncertain about the staff's seriousness. As a result, I had to climb four flights of stairs throughout my stay, which added unnecessary discomfort.
While the facilities are great, the confusing and inconsistent service makes it hard for me to recommend Bob W. Østerbro.
Gideon
Stayed 2 nights in Dec 2024