4/10 Poor
Patricia
Jan 26, 2025
Liked: Cleanliness, room comfort
Disliked: Communication
No air conditioner. HOT, MUGGY, AWEFUL! No refund.
We stayed 11 days to celebrate NYE. The room was HOT & often reached 89⁰F. The air conditioning didnt work. There was no lobby person. In 11 days we saw 1 person on day 3. He stated that someone was on their way to fix the air. 2 days later I called again and they said that it wouldnt be fixed. They locked my room and stated that my room was switched. I stood in the hallway for an hour at 11PM locked out. Ultimately the room was half the size on the 3rd floor, old stairs & no elevator. I elected to stay in my original room and was promised another room there or in another hotel. We attempted to sleep with the window open but the heat and humidity was unbearable. We woke up throughout each night to splash cold water. I was startled when I walked into the restroom & my daughter was sleeping on the floor because the tile was cool. On day 9 EVENING I received a call from Roami bc they had a room the same size as ours. We moved and all went well for TWO of our 11 day nightmare. I was beyond upset & was only then offered a $200 refund of the $2k paid. I then received a text that they were glad to make things right for me. I responded with a text detailing the horrible service & that things were NOT made right.
Overall: The room was clean. The space was nice. The location is amazing. The grounds need maintenance. They need a person at the lobby. We were locked out for 7 of 11 days & depended on people to open the front door. Would NEVER STAY THERE AGAIN!
Patricia
Stayed 11 nights in Dec 2024
