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The Hotel Castro San Francisco

Hotel with a rooftop terrace, near Golden Gate Park

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Room
Room
Room
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VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Outdoor space
  • Free WiFi
The current price is £212
includes taxes & fees
21 May - 22 May

Explore the area

Map
4230 18th St, San Francisco, CA, 94114
  • Castro Street
    ‪1 min walk‬
  • Golden Gate Park
    ‪3 min drive‬
  • University of San Francisco
    ‪4 min drive‬
  • San Francisco, CA (JCC-China Basin Heliport)
    ‪24 min drive‬

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View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Room

Executive Suite (Self Check-in with Virtual Front Desk)

  • 252 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room (Self Check-in with Virtual Front Desk)

Room

Standard Room (Self Check-in with Virtual Front Desk)

  • 245 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Room

Classic Room (Self Check-in with Virtual Front Desk)

  • 180 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Room

Exclusive Suite (Self Check-in with Virtual Front Desk)

  • 249 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

San Francisco

Located in Castro District, a neighbourhood in San Francisco, The Hotel Castro San Francisco is near a metro station. Bill Graham Civic Auditorium and San Francisco Museum of Modern Art are cultural highlights, and some of the area's notable landmarks include Alcatraz Island and Golden Gate Bridge. Looking to enjoy an event or a game? See what's going on at Chase Center or Oracle Park. Spend some time exploring the area's activities, including winery tours.

What's nearby

  • Castro Street - 1 min walk - 0.2 km
  • Golden Gate Park - 3 min drive - 2.4 km
  • Kaiser Permanente Medical Center - 3 min drive - 2.9 km
  • University of San Francisco - 4 min drive - 3.1 km
  • Moscone Convention Center - 6 min drive - 5.2 km

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 15 min drive
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • ‪440 Castro - ‬3 min walk
  • ‪The Edge - ‬1 min walk
  • ‪Twin Peaks Tavern - ‬4 min walk
  • ‪Hot Cookie - ‬4 min walk
  • ‪Spike's Coffee & Tea - ‬4 min walk

About this property

The Hotel Castro San Francisco

Hotel with a rooftop terrace, near Golden Gate Park
Along with a rooftop terrace, this smoke-free hotel has a front desk safe and free Wi-Fi in public areas. Housekeeping is available on request.
The Hotel Castro San Francisco offers 12 air-conditioned accommodations with espresso makers and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. 43-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Amenities

Free WiFi
Air conditioning
Outdoor space

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is The Hotel Castro San Francisco pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Hotel Castro San Francisco?

This hotel doesn't offer parking.

What time is check-in at The Hotel Castro San Francisco?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Hotel Castro San Francisco?

Checkout is at 11:00 AM.

Where is The Hotel Castro San Francisco located?

Located in Castro District, this hotel is steps from Castro Street and within 3 mi (5 km) of Golden Gate Park and Moscone Convention Center. Presidio of San Francisco and Chase Center are also within 3 miles (5 km). Castro Station and 17th St & Castro St Stop are within a 5-minute walk.

The Hotel Castro San Francisco Reviews

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 54 out of 82 reviews
Rating 8 - Good. 11 out of 82 reviews
Rating 6 - Okay. 10 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms are small but otherwise nice. It makes a great stay for a good value!
Stayed 1 night in Dec 2024

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! We loved our stay!
Stayed 3 nights in Sep 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place in the Castro

Very compact room. Glad I was traveling solo as I felt two people in the room would have been too tight. There was noise from the bar underneath the hotel and on the street that facilitated the need for white noise to drown it out if trying to go to bed before 1am. Location is great to everything in the Castro.
Stayed 4 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SF Castro

Great location. Check in easier than I expected. Would stay again.
Stayed 8 nights in Oct 2024

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, The rooftop deck is an amazing😎😎
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the hotel!

The stay was amazing and it was convenient since it was by everything. I loved the bar downstairs and the people were friendly. Just the fire alarm was the issue but it was resolved in a timely manner.
Stayed 5 nights in Jul 2024

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised on how great this hotel was! Perfect for a solo trip and staying in a historic neighborhood

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, nice, unique, awesome location.
Stayed 1 night in Feb 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Beautiful room and easy to check in and out. Right in the middle of all the fun stuff and easy to travel anywhere. We had a rental car and were entirely confused on where to park it overnight, but we managed.
Stayed 1 night in Jun 2024

10/10 Excellent

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this boutique hotel!

What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of the Castro. Easy access.
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities

Mark's gripe

There is no parking anywhere near the hotel. I was told to use an app called SpotHero to find a space, but that app only deals with hourly and monthly parking, no overnight parking. There is no lobby in the hotel, so there is no one at the front desk who can give help and advice. There are no refrigerators or closets in the room. Give the Hotel Castro a miss.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were absolutely wonderful and I felt safe as a solo AFAB traveler! Also, the staff were super kind and so helpful! I was super grateful for all of their help and they answered all of my annoying questions and made me feel at ease! Wonderful group of folks and stunning property!
Stayed 2 nights in Jan 2024

8/10 Good

BG

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice, but tiny

This is a new modern place, but the room was tiny and the hotel is digital entry, no fresh towels, etc. great location.
Stayed 4 nights in Oct 2023

6/10 Okay

Liza

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging
Stayed 1 night in Mar 2024

4/10 Poor

James M

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
With no on-site storage, if you have a late flight home and need to check out at 11am, nowhere to store your luggage. Our room was directly above the Bar that is open and has loitering outside by drunk/rowdy patrons until 3am. This should be disclosed by Hotel prior to booking room #201
Stayed 3 nights in Jul 2024

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Castro is located in the heart of the Castro. It's very nice. Nice and quiet. I wholeheartedly recommend it.

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small But Cute Boutique Room

Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so cute and nice! They have cookies, coffee, tea, earplugs, eye covers, everything to make your stay comfortable and they even give you a token for a free drink downstairs! Location is also great. No staff on site, but honestly didn't matter because everything needed was provided. If you do need help, you're able to text them. Loved staying here.
Stayed 1 night in Jun 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! Is queer friendly! It’s safe! It’s expensive but in a good way, because it’s that safe! I am new to the city and I get nervous due to crime being common in cities, but The Castro Hotel and the very district makes me feel safe and comfortable with myself and my surroundings. I love everyone one this neighborhood!
Stayed 2 nights in Sep 2023

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities

Poor customer service.

The virtual part of this worked against them.
Stayed 2 nights in May 2024

6/10 Okay

Kai

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
Stayed 1 night in Jun 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.
Stayed 4 nights in Nov 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great! The area was incredible! It’s not a traditional hotel where you can get room service and stuff but there are plenty of restaurants/bars in the area. There was a strange flashing red light in the room in the middle of the night. I don’t know what that was about but everything was fine
Stayed 1 night in May 2023