2/10 Väldigt dåligt
Robert M.
25 feb. 2025
Gillade: Läge
Gillade inte: Renlighet, incheckning, kommunikation och annonsens riktighet
The dream stay that never came to be
My partner and I had booked this accommodation for 1 week in February, although it is actually for 4 people, but we thought that we would have plenty of space for ourselves and would rather enjoy our stay alone. We already booked in October 2024 and had made a lot of plans around the area of this home, we had also arranged with Scooter during our stay via the landlord of the home. We were in Krabi 1 week before we were going to Phuket and 2 days before we were actually supposed to be at the villa, we are told that the villa is suddenly double-booked and that we can't be there anyway, we have to find another place.It comes as a shock since we have already received confirmation months in advance that the home is confirmed to be available! Are offered a refund of the amount for the home or to accept another villa as a replacement, this is also more expensive. Here the owner is kind and pays the remaining amount so that we don't have to spend more money. But what we get is nowhere near the same! High standard of the villa, but almost no sun at the villa that it is on the very other side of Phuket. All the plans we had for our trip were changed 2 days before.Unfortunately, communication was a bit slow with the owner, it took time to get an answer, but things worked out in the end! Would have loved to have had our stay in Rawai, but it didn't turn out that way. Can't therefore rate our stay but rather poor communication between landlord and customer.
Robert M.
Bodde här 7 nätter i februari 2025
